After-Sales Terms for Interactive Whiteboards and All-in-One Devices

Warranty Period: All products come with a standard warranty period of 2 years, starting from the date of purchase. 

If a 5-year after-sales service is required, there will be a fee, which varies depending on the product. Lifetime technical support is provided free of charge.

This warranty covers defects in materials and workmanship under normal use conditions.

Warranty Coverage:

Hardware Repairs: Free repair services for any manufacturing defects.

Replacement Parts: Replacement of defective parts without any additional charges during the warranty period.

Technical Support: Access to technical support via phone, email, or online chat.

Exclusions:

Damages caused by misuse, abuse, or negligence.

Unauthorized modifications or repairs.

Consumable parts such as batteries or protective coatings.

Return Policy:

If you are not satisfied with the product, returns are accepted within 7days of purchase. 

The product must be in its original packaging and condition.

Refunds will be processed after verifying the condition of the returned product.

Extended Warranty Options: Extended warranty plans are available for purchase at an additional cost. 

These can provide additional coverage beyond the standard warranty period.

Repair Services:

Repairs outside the warranty period will be charged according to current repair pricing.

An estimate for repair costs will be provided before commencing any work.

Customer Support: Our customer service team is available 7 days a week from 9：00 AM to 9：00 PM 

for any queries or support needs.

For detailed terms specific to your purchase, please refer to the documentation provided with your product or 

contact our customer service team.

If there is more questions, welcome to contact info@tomscreen.com